• Quoted per person, per night, on a double-occupancy basis based on the set departure dates
• Quoted, invoiced, and payable in ZAR
• Inclusive of 15% VAT
• Subject to room and rate availability

• Provisional reservations will be held for a maximum of 14 days; thereafter, they will be automatically released
• Any discrepancies on the confirmation or invoice must be addressed with the reservations team within 7 days of issue
• Credit card payments are not accepted for tax invoices issued to tour operators or travel agents. All bank charges are for the account of the tour operator or travel agent
• Group bookings of 6 or more tents at Ichingo Chobe River Lodge are required to reserve the lodge on an exclusive-use basis.
• All reservations are subject to availability and will be confirmed once payment has been received in accordance with the applicable property’s payment terms and conditions.
• Reservations made less than 60 days prior to arrival require full pre-payment at the time of booking.
• Any discrepancies on the confirmation or invoice must be addressed with the Zambezi Queen Collection Reservations team within 7 days of issue.
• Once confirmed, guests will receive a booking confirmation via email, which serves as proof of reservation. No physical goods or services are delivered.
• The Zambezi Queen Collection reserves the right to move guests between its houseboats for operational reasons; where applicable, guests will be refunded the difference in rate

Zambezi Queen

• All rates and dates are subject to change at management’s discretion
• Account holders: Full payment is required within 30 days of the travel date. A 2.5% interest charge will apply for late payments. The Zambezi Queen reserves the right to withdraw account facilities
• The Zambezi Queen retains the right to admit or remove any guests whose behaviour negatively impacts the property, other guests and/or staff

Chobe Princess

• All rates and dates are subject to change at management’s discretion
• Account holders: Full payment is required within 30 days of the travel date. A 2.5% interest charge will apply for late payments. The Chobe Princess reserves the right to withdraw account facilities
• The Chobe Princess retains the right to admit or remove any guests whose behaviour negatively impacts the property, other guests and/or staff

Ichingo Chobe River Lodge

• All rates and dates are subject to change at management’s discretion
• Account holders: Full payment is required within 30 days of the travel date. A 2.5% interest charge will apply for late payments. Ichingo Chobe River Lodge reserves the right to withdraw account facilities
• Ichingo Chobe River Lodge retains the right to admit or remove any guests whose behaviour negatively impacts the property, other guests and/or staff

Travel insurance is a requirement for all guests and must be purchased prior to travel. Travel insurance must be comprehensive and cover full air evacuation and repatriation, in the unlikely event of an emergency.

Zambezi Queen

FIT (1–7 pax):

• 30% deposit due within 7 days of invoice date
• 70% balance due 60 days prior to arrival

Group (8–20 pax):

• 10% deposit due within 7 days of invoice date
• 40% deposit due 180 days prior to arrival
• 50% balance due 60 days prior to arrival

Exclusive Use Bookings (21–28 pax):

• Separate terms apply. For details, please contact our reservations team

Chobe Princess & Ichingo Chobe River Lodge

FIT (1–7 pax):

• 30% deposit due within 7 days of invoice date
• 70% balance due 60 days prior to arrival

Group (8–16 pax):

• 10% deposit due within 7 days of invoice date
• 40% deposit due 120 days prior to arrival
• 50% balance payment due 60 days prior to arrival

Tour Series (minimum of 8 pax for 3 or more trips per year):

• 40% deposit due 120 days prior to arrival
• 50% balance due 60 days prior to arrival

The provision of accommodation and services by the Zambezi Queen Collection is subject to availability. In the event that a confirmed reservation cannot be honoured due to circumstances beyond our control, the client will be offered alternative accommodation within the Collection or refunded in full within 30 days.

Zambezi Queen

• Only written cancellations will be accepted. An acknowledgement of the cancellation will be sent by the reservations department
• The Zambezi Queen reserves the right to release bookings if payment is not received by the requested date

FIT (1–7 pax):

• 30% fee applies if cancellation is made less than 120 days prior to arrival
• 100% fee applies if cancellation is made less than 60 days prior to arrival

Group (8–20 pax):

• 10% fee applies if cancellation is made less than 240 days prior to arrival
• 50% fee applies if cancellation is made less than 180 days prior to arrival
• 100% fee if cancellation is made less than 60 days prior to arrival

Exclusive Use Bookings (21–28 pax):

• Separate terms apply. For details, please contact our reservations team

Chobe Princess & Ichingo Chobe River Lodge

• Only written cancellations will be accepted. An acknowledgement of the cancellation will be sent by the reservations department
• The Chobe Princess and Ichingo Chobe River Lodge reserves the right to release bookings if payment is not received by the requested date

FIT (1–7 pax):

• 30% fee applies if cancellation is made less than 90 days prior to arrival
• 100% fee applies if cancellation is made less than 60 days prior to arrival

Group (8–16 pax) and Tour Series (minimum of 8 pax for 3 or more trips per year):

• 10% fee applies if cancellation is made less than 180 days prior to arrival
• 50% fee applies if cancellation is made less than 120 days prior to arrival
• 100% fee applies if cancellation is made less than 60 days prior to arrival

Refunds, where applicable, will be processed using the original method of payment, subject to any applicable administration fees or bank charges.

Zambezi Queen

• For 1-18 pax, the guide will be accommodated in the tour guide cabin at a reduced rate per night
• For 19-28 pax, the guide will be accommodated in the tour guide cabin free of charge
• Please note that there is only one tour guide cabin, which is subject to availability at the time of reservation

Chobe Princess

• Please note that there is no designated tour guide cabin on the Chobe Princess. Guides will be accommodated at Ichingo Chobe River Lodge, unless a cabin is available on the Chobe Princess within 24 hours prior to arrival.
• Should a guide need to stay on board the Chobe Princess, the per-person sharing rate will apply

Ichingo Chobe River Lodge

• Guides will be accommodated in the guide tent at a reduced rate per night
• The guide tent accommodates two guides sharing. Single accommodation may be arranged, subject to availability, and will be charged at the per-person sharing rate unless a room is available within 24 hours prior to arrival

Zambezi Queen

• Children aged 13 years and older are welcome on board the Zambezi Queen and will be charged the applicable adult rate

Chobe Princess

• Children aged 7 years and older are welcome on board the Chobe Princess
• Children aged 7-12 receive a 50% discount on the applicable adult rate
• Children aged 13 years and older are charged the applicable adult rate
• A 30% single supplement applies to children occupying a cabin alone
• Only one child aged 7-12 may share a cabin with two adults. This is limited to one cabin across all
• Chobe Princess houseboats and is subject to availability at the time of reservation
• Please note that no babysitting services, separate activities and/or menus are available for children

Ichingo Chobe River Lodge

• Children of all ages are welcome
• Children aged 0-3 years are accommodated on a complimentary basis when sharing with two adults
• Children aged 4-12 years receive a 50% discount on the applicable adult rate
• Children aged 13 years and older are charged the applicable adult rate
• A 30% single supplement applies to children occupying a tent alone
• Ichingo Chobe River Lodge has one family tent, which can accommodate two adults and up to two
• children aged 12 years and under. The family tent is subject to availability at the time of booking.

• A 30% single supplement applies to cabins occupied by one adult (limited availability per stay)
• A 30% single supplement applies to tents occupied by one adult (limited availability per stay)

Maximum Number of Single Travellers Per Property

Zambezi Queen:       3 singles per sailing

Chobe Princess 1:      2 singles per sailing

Chobe Princess 2:     1 single per sailing

Chobe Princess 3:     1 single per sailing

Ichingo Lodge:          2 singles per night

Please note that single occupancy rates are subject to limited availability per trip. Below are the minimum charges applicable for enquiries requesting single occupancy of an entire boat or lodge, or when guests do not utilise all rooms.

Zambezi Queen minimum charge for exclusive use:

11 suites on double occupancy + 3 suites on single occupancy (for up to 25 guests)

Chobe Princess minimum charge for exclusive use:

Chobe Princess 1:      3 cabins on double occupancy + 2 cabins on single occupancy (for up to 8 guests)

Chobe Princess 2:     3 cabins on double occupancy + 1 cabin on single occupancy (for up to 7 guests)

Chobe Princess 2:     3 cabins on double occupancy + 1 cabin on single occupancy (for up to 7 guests)

Ichingo Chobe River Lodge minimum charge for exclusive use:

6 tents on double occupancy + 2 tents on single occupancy (for up to 14 guests)

In the unlikely event that a guest’s stay is affected by an unforeseen technical or mechanical issue at one of our properties, the Zambezi Queen Collection is committed to managing the situation swiftly, transparently and with the guest’s comfort as our priority.

Clear and Timely Communication
Guests and, where applicable, their travel agent will be informed as soon as possible. Our team will act promptly to minimise disruption and ensure the best possible outcome.

Alternative Arrangements
Subject to availability and guest preference, one of the following options will be offered:

• Relocation to a comparable or higher-value property
  All reasonable costs associated with the relocation, including transfers and any rate difference, will be covered by the Zambezi Queen Collection.
• Rescheduling of the stay
  The booking may be moved to a future date at no additional cost, subject to availability.
• Refund
  A refund of any pre-paid accommodation amounts relating to the affected portion of the stay may be provided.

Scope of Responsibility
Once an alternative solution has been agreed and confirmed, the Zambezi Queen Collection is unable to accept responsibility for any further costs or claims, including indirect or consequential expenses not directly related to the booking.

1. 1. Export Restriction: The offering on this website is available to South African and international clients.
   2. Customer Privacy Policy: Zambezi Queen Collection by Mantis shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “Personal Information” shall be defined as detailed in the Protection of Personal Information Act 4 of 2013 (POPIA).
   3. Merchant Outlet Country and Transaction Currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
   4. Responsibility: Zambezi Queen Collection by Mantis takes responsibility for all aspects relating to transactions concluded on this website, including the accuracy of accommodation and service descriptions, the processing of reservations, customer service and support, and the facilitation of dispute resolution. The Collection is also responsible for ensuring that guests receive the accommodation, activities, and services booked, in line with the terms and conditions applicable to each property.
   5. Country of Domicile: This website is governed by the laws of South Africa and Zambezi Queen Collection by Mantis chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 4 Silverwood Close, Unit 1, Steenberg Business Park, Tokai, South Africa, 7945.
   6. Variation: Zambezi Queen Collection by Mantis may, in its sole discretion, change this agreement or any part thereof at any time without notice.
   7. Company Information: This website is run by Zambezi Queen SA based in South Africa trading as Zambezi Queen Collection by Mantis, with registration number 2003/012659/07.
   8. Zambezi Queen Collection Contact Details:

Company Physical Address: 4 Silverwood Close, Unit 1, Steenberg Business Park, Tokai, South Africa, 7945
Email: info@zqcollection.com
Telephone: +27 21 715 2415