Terms and Conditions - Zambezi Queen Collection

Terms & Conditions

Booking & Payment Policy

Flexible Cancellation Terms

Flexible cancellation terms for new bookings made after 1 May 2020 for travel up to and including 31 December 2022:

Revised refundable cancellation terms are in place exclusively for new bookings cancelling for reasons relating to Covid-19 that are due to arrive within 30 days at a Zambezi Queen Collection property.

Covid-19 related restrictions include:

Confirmed bookings made before 1 May 2020 travelling up to and including 31 March 2023:

Cancellations for confirmed bookings made before 1 May 2020 travelling up to and including 31 December 2022:

With international travel legislation under review in terms of treatment of deposits, cancellations and such measures we considered how best to be fair to our customers, our immediate partners and the greater community. Our responsibilities lie not only in ensuring the sustainability of the Zambezi Queen Collection, but also in the support we offer to the local communities that rely on the income and other support provided by our properties. This is integral to our ethos as part of the Mantis Collection, and more can be found out about these initiatives here. As such, our standard cancellation terms apply for those guests who cancel existing confirmed bookings instead of postpone. These can be found below.

Please note that because of the constantly changing landscape, the above terms are also subject to change with 24 hours’ notice and we respectfully ask you to bear with us in these unprecedented times.

The situation is changing every day, so please do also contact us directly at info@zqcollection.com should you need any update. We are very happy, of course, to chat in more detail, to answer any further questions you have on future travel and what precautions are taking place at our properties and on the ground.

Thank you for your support during these exceptional times. We look forward to coming out of this with you stronger, together.

Zambezi Queen

Deposit payments

FIT (1-7 pax):

Group (8-26 pax):

Tour Series (Min. of 8 pax for 3+ trips per year):

Cancellation Policy

Fit (1-7 pax):

Group (8 – 26 pax):

Tour Series (Min. of 8 pax for 3+ trips per year):

CHOBE PRINCESS & ICHINGO CHOBE RIVER LODGE

Deposit payments

FIT (1-7 pax):

Group (8-26 pax):

Tour Series (Min. of 8 pax for 3+ trips per year):

Cancellation Policy

Fit (1-7 pax):

Group (8 – 26 pax) & Tour Series (Min. Of 8 pax For 3 + trips per year):

RESERVATIONS

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