• Provisional reservations will be held for a maximum of 14 days, thereafter the reservation will be automatically released.
• Once confirmed, our standard payment terms and conditions apply, which are outlined below per property
• Any discrepancies on the confirmation or invoice must be addressed with reservations within 7 days of issue.
• Reservations made less than 60 days prior to arrival will require full pre-payment at the time of booking
• No credit card payments will be accepted for any tax invoices issued to a tour operator or travel agent. All bank charges are for the account of the tour operator or travel agent.
• We reserve the right to move guests between our houseboats for operational reasons. Guests will be refunded the difference in rate if applicable.

Zambezi Queen

FIT (1-7 pax):

• 30% deposit is due within 7 days of invoice date
• 70% balance payment is due 60 days prior to arrival

Group (8-26 pax):

• 10% deposit is due within 7 days of invoice date
• A further 40% deposit is due within 180 days prior to arrival
• 50% balance payment is due 60 days prior to arrival

Tour Series (Min. of 8 pax for 3+ trips per year):

• 10% deposit is due 240 days prior to arrival
• A further 40% deposit is due within 180 days prior to arrival
• 50% balance payment is due 60 days prior to arrival

Chobe Princess & Ichingo Chobe River Lodge

FIT (1-7 pax):

• 30% deposit is due within 7 days of invoice date
• 70% deposit is due 60 days prior to arrival

Group (8-26 pax):

• 10% deposit is due within 7 days of invoice date
• A further 40% deposit is due within 120 days prior to arrival
• 50% balance payment is due 60 days prior to arrival

Tour Series (Min. of 8 pax for 3+ trips per year):

• 10% deposit is due 180 days prior to arrival
• A further 40% deposit is due within 120 days prior to arrival
• 50% balance payment is due 60 days prior to arrival

Zambezi Queen

• Only written cancellations will be accepted. An acknowledgement of the cancellation will be sent from the reservations department.
• The Zambezi Queen Collection reserves the right to release bookings should payment not be received by the requested date.

Fit (1-7 pax):

• 30% of fee if cancellation is less than 120 days prior to arrival
• 100% of fee if cancellation is less than 60 days prior to arrival

Group (8 – 26 pax):

• 10% of fee if cancellation is less than 240 days prior to arrival
• 50% of fee if cancellation is less than 180 days prior to arrival
• 100% of fee if cancellation is less than 60 days prior to arrival

Tour Series (Min. of 8 pax for 3+ trips per year):

• 100% of fee if cancellation is less than 240 days prior to arrival

Chobe Princess & Ichingo Chobe River Lodge

• Only written cancellations will be accepted. An acknowledgement of the cancellation will be sent from the reservations department.
• The Zambezi Queen Collection reserves the right to release bookings should payment not be received by the requested date.

Fit (1-7 pax):

• 30% of fee if cancellation is less than 90 days prior to arrival
• 100% of fee if cancellation is less than 60 days prior to arrival

Group (8 – 26 pax) & Tour Series (Min. Of 8 pax For 3 + trips per year):

• 10% of fee if cancellation is less than 180 days prior to arrival
• 50% of fee if cancellation is less than 120 days prior to arrival
• 100% of fee if cancellation is less than 60 days prior to arrival

In the event that a guest’s stay is impacted by a technical failure or an unforeseen mechanical issue at the property (e.g., engine failure, structural damage, or other operational concerns), the following procedures will be followed to ensure a smooth resolution and maintain service standards:

1.Notify and Respond Promptly

If an issue arises, guests and/or their agents will be notified as soon as possible, and swift action will be taken to minimise any disruption to the guest’s stay.

2.Provide Suitable Alternatives

Based on availability and guest preference, the following options may be offered:

• Relocation to a Similar or Better Property:
  All associated costs, including transportation and any difference in rate, will be covered by the Zambezi Queen Collection.
• Reschedule the Stay:
  The booking can be moved to a future date, at no extra charge, if this suits the guest’s plans and availability.
• Full Refund:
  If preferred, a full refund of any pre-paid amounts for the disrupted stay will be provided.

Limit of Responsibility

Once one of the above solutions has been offered and accepted, no further compensation will be provided for additional expenses (e.g., inconvenience or non-refundable travel arrangements not directly linked to the booking).