Privacy Policy
Effective Date: July 2026
Last Updated: July 2026
- Introduction
Zambezi Queen Collection (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected, processed and stored responsibly.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us, whether through our website, reservations team, marketing communications, social media channels or while staying at one of our properties.
We process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”)and, where applicable, the European Union General Data Protection Regulation (“GDPR”).
By using our website or providing us with your personal information, you acknowledge this Privacy Policy.
- Who We Are
Zambezi Queen Collection operates luxury safari experiences along the Chobe River, including:
- Zambezi Queen
- Chobe Princess
- Ichingo Chobe River Lodge
Our website is:
- Information Officer
Zambezi Queen Collection has appointed an Information Officer responsible for ensuring compliance with POPIA.
For any questions relating to this Privacy Policy or your personal information, please contact:
Information Officer
Email: info@zqcollection.com
Telephone: +27 (0)21 715 2412
- What Personal Information We Collect
Depending on your interaction with us, we may collect:
Identification Information
- Full name
- Nationality
- Passport details where required for travel
- Date of birth where necessary
- Emergency contact details
Contact Information
- Email address
- Telephone number
- Residential or postal address
Booking Information
- Reservation details
- Travel dates
- Number of guests
- Accommodation preferences
- Dietary requirements
- Special occasions
- Accessibility or mobility requirements
- Flight information where transfers are arranged
Payment Information
- Billing information
- Payment confirmation
- Transaction records
Please note that payment card information is processed securely through authorised payment providers and is not stored by Zambezi Queen Collection unless required by law.
Website Information
When you visit our website we may collect:
- IP address
- Browser type
- Device information
- Website usage information
- Cookies
- Analytics information
- How We Collect Information
We collect personal information:
- directly from you when you submit enquiries or make bookings;
- through travel agents and tour operators acting on your behalf;
- from authorised representatives;
- through our website;
- through email correspondence;
- through social media interactions;
- through cookies and website analytics;
- where required by law or operational necessity.
- Why We Process Your Personal Information
We process personal information only where necessary and for lawful purposes, including to:
- respond to enquiries;
- prepare quotations;
- confirm reservations;
- provide accommodation and safari services;
- arrange transfers and activities;
- communicate before, during and after your stay;
- comply with immigration, financial and legal obligations;
- process payments;
- improve our services;
- manage customer relationships;
- administer competitions or promotions;
- send marketing communications where permitted by law;
- protect our guests, employees and business.
- Lawful Basis for Processing
In accordance with POPIA and, where applicable, GDPR, we process personal information where:
- you have given consent;
- processing is necessary to perform a contract with you;
- processing is required by law;
- processing protects your legitimate interests;
- processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms.
- Marketing Communications
We may send marketing communications relating to our products, promotions, newsletters or experiences where:
- you have requested information;
- you have provided consent;
- we are otherwise permitted to do so under applicable law.
You may unsubscribe from marketing communications at any time by:
- clicking the unsubscribe link included in our emails; or
- contacting us directly.
Opting out of marketing communications will not affect service-related communications regarding existing reservations.
- Sharing Personal Information
We only share personal information where necessary to provide our services or where required by law.
This may include:
- reservation and property management systems;
- payment service providers;
- transport providers;
- travel agents and tour operators;
- marketing service providers;
- IT service providers;
- professional advisers;
- regulatory authorities;
- law enforcement agencies where legally required.
All third parties are expected to maintain appropriate safeguards for personal information.
We do not sell personal information.
- International Transfers
As an international tourism business, personal information may be transferred outside South Africa where necessary to provide our services.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place and that personal information receives an equivalent level of protection.
- Data Retention
We retain personal information only for as long as necessary to:
- fulfil the purpose for which it was collected;
- comply with legal and regulatory obligations;
- satisfy accounting and tax requirements;
- resolve disputes;
- enforce agreements.
When personal information is no longer required, it is securely deleted or anonymised in accordance with applicable legislation.
- Protecting Your Information
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- loss;
- misuse;
- alteration;
- disclosure;
- destruction.
These measures include, where appropriate:
- secure servers;
- password protection;
- restricted staff access;
- staff confidentiality obligations;
- secure third-party service providers;
- regular system monitoring.
Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
- Cookies
Our website uses cookies and similar technologies to:
- improve website functionality;
- remember user preferences;
- understand website usage;
- analyse traffic;
- improve user experience.
You may adjust your browser settings to refuse cookies; however, doing so may affect certain website functionality.
Further information is available in our Cookie Policy.
- Your Rights
Subject to applicable legislation, you have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion where legally permissible;
- object to certain forms of processing;
- withdraw consent where processing is based on consent;
- request restriction of processing where appropriate;
- lodge a complaint with the Information Regulator.
We will respond to legitimate requests within the timeframes required by law.
- Data Breaches
Should a security breach occur that compromises personal information, we will investigate the incident promptly and, where required by law, notify affected individuals and the South African Information Regulator.
- Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage users to review the privacy policies of those websites before providing personal information.
- Children’s Privacy
Our services are not directed towards children without the involvement of a parent or legal guardian.
Where personal information relating to children is required as part of a booking, it will be processed only for the purposes of providing our services and in accordance with applicable law.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be published on our website, together with the effective date.
Continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.
- Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise any of your privacy rights, please contact:
Information Officer
Zambezi Queen Collection
Email: info@zqcollection.com
Telephone: +27 (0)21 715 2412
Website: www.zqcollection.com
- Complaints
If you believe your personal information has not been handled in accordance with applicable law, you may lodge a complaint with:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: POPIAComplaints@inforegulator.org.za
Telephone: +27 (0)10 023 5200
If you are located in the European Economic Area, you may also have the right to lodge a complaint with your local supervisory authority under the GDPR.